Skip to main content

Posts

Featured

The Customer Happiness Engineer

A few weeks ago, my wife and I were online shopping for stocking stuffers for our kids. She stumbled across a fantastic gift for our 10 year old son... bacon flavored chapstick.  Gross right? Yet perfect for him. Fast forward a few days. We get an email from customer service stating their regret at not being able to fulfill the order due to lack of inventory. What was interesting to me was at the close of the email, the agent referred to herself as a Customer Happiness Engineer.  Customer Happiness Engineer!?!  Amazing.  This is an individual who clearly understands their role and its linkage to what their organization is about. Their working title clearly articulates their mission, vision and purpose in their role.   How refreshing.  I'm encouraged that there are organizations out there that understand and value elegantly simple mission, vision and purpose statements. It's this kind of clarity that provides inspiration and keeps employees aligne

Latest Posts

The challenge to Simply Lead: Leadercast 2013 #cfaleadercast

Culture Shock

Of Life and Death and Leaving a Wake

Ignorance is Bliss. Right?

The Uncomfortable Life

Embracing The New Normal

Feedback: It's Both Give and Take

Juggling and the Art of Multi-Tasking

Do you find the job you love OR do you love the job you have...

The Winding Road...Or is it?